Customer Service Advisor – Italian

About the role

As a Customer Service Advisor working in Italian, you will be the first point of contact for customers who reach out by phone, chat or email. You will handle inbound queries, follow up with outbound calls when needed, and use our CRM platform to document each interaction while delivering a high‑quality experience.

Key responsibilities

• Answer inbound contacts in Italian via phone, chat or email and resolve product or service issues.
• Make occasional outbound calls to verify issue resolution and gather feedback.
• Document all interactions accurately in the CRM system.
• Escalate complex cases to team leaders and collaborate with peers to improve overall service quality.
• Maintain a professional and courteous demeanor with every customer.

Required profile

• High school diploma or equivalent.
• Fluent written and spoken Italian.
• Ability to stay focused, organized and handle stressful situations.
• Strong empathy, attention to detail and a customer‑focused mindset.
• Previous experience in a contact‑center or customer‑facing role is preferred.

Required skills

• Proficiency with CRM tools and related software.
• Fast typing speed (minimum 26 WPM).

What we offer

• Opportunity to work for a global leader in customer experience.
• Dynamic, young and fun work environment.
• Career development and training within a multinational company.