Customer Care Representative Greek Speaker

About the role

Join Our Customer Service Team! Are you a people‑oriented, empathetic and solution‑focused professional who enjoys helping customers and finding the right solutions? We are looking for a Customer Service Representative to join our team and become an important part of the customer experience.

Key responsibilities

• Provide excellent customer service through phone, email and live chat.
• Respond to customer questions and requests in a timely and professional manner.
• Handle complaints and challenging customer situations with empathy and professionalism.
• Assist customers with orders, returns and exchanges.
• Provide guidance on products and services and basic technical assistance when needed.
• Follow up on pending customer cases and ensure appropriate resolution.
• Escalate complex cases to the appropriate support team.
• Accurately record customer interactions and information in the CRM.
• Stay informed about company updates, products, services and procedures.
• Work closely with other departments to resolve customer issues.
• Share customer feedback and ideas that could help improve the customer experience.
• Participate in training and continuous development activities.
• Work towards the established KPIs and performance objectives.

Required profile

• At least 6 months of relevant customer service experience.
• Previous BPO / Contact Center experience is an advantage.
• Excellent verbal and written communication skills.
• Strong customer orientation and a positive attitude.
• Empathy and emotional intelligence.
• Ability to remain calm and professional when dealing with difficult customers.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to multitask and manage different priorities.
• Good time management and organizational skills.
• Adaptability and willingness to work in a dynamic environment.
• Strong work ethic and sense of responsibility.
• Availability to work rotating shifts.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM systems.
• Familiarity with chat and ticketing platforms.
• Knowledge of Salesforce.
• Knowledge of Playvox or similar platforms.
• Basic knowledge of Google Workspace (Drive, Docs, Sheets, Forms, Slides, Calendar).