L2 Systems Engineer (MSP Experience Required)

About the role

Outsourcing Advantage, a boutique BPO provider supporting U.S.-based businesses with back-office and operational services, is looking for an experienced L2 Systems Engineer with a strong background in Managed Services Provider (MSP) environments. The role suits someone who can independently diagnose issues, research solutions and deliver support across diverse client environments.

Key responsibilities

• Provide advanced Level 2 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints and infrastructure.
• Manage Microsoft cloud technologies including Entra ID (Azure AD), Exchange Online, SharePoint and Intune.
• Administer Windows Server environments, including Active Directory, Domain Controllers, Group Policy and directory synchronization.
• Configure and maintain network infrastructure such as firewalls, VPNs, content filtering and security solutions.
• Support virtualization environments and assist with Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backups, troubleshooting and recovery processes.
• Document service calls, resolutions, configurations, diagrams and procedures, and build technical documentation, checklists and knowledge base articles.
• Research new technologies and tools, communicate with clients, team members and vendors, and manage multiple tickets within SLAs.

Required profile

• Minimum 3 years of experience in an MSP environment; in-house IT, single-company help desk or unrelated experience is not a fit.
• Proven experience supporting multiple clients and managing diverse IT environments.
• Strong troubleshooting and analytical skills, able to work independently and under pressure.
• Written and verbal communication skills, highly organized and detail-oriented.
• Experience documenting technical processes, configurations and troubleshooting steps.

Required skills

• Microsoft 365, Entra ID (Azure AD), Exchange Online, SharePoint and Intune
• PowerShell scripting and automation
• Azure Virtual Machines and Azure Virtual Desktop (AVD)
• Windows Server administration, Active Directory, Group Policy and directory synchronization
• Firewall configuration, VPNs, DPI-SSL and content filtering
• Virtualization platforms and backup technologies

Preferred: Microsoft certifications (Azure Administrator, M365 Administrator Expert, Endpoint Administrator), enterprise Microsoft environment management, cybersecurity knowledge, firewall vendor experience (SonicWall, Fortinet, Meraki, Palo Alto), hybrid cloud support, network diagramming, ITSM and ticketing familiarity, and direct client-facing consulting experience.

What we offer

• Diverse and exciting projects in a supportive, collaborative environment
• Weekly payments
• Weekends off

Candidates apply online; after submission they receive a link to a self-guided interview, followed by recruiter contact.