Maintenance Coordinator

About the role

An organization is looking for an organized and proactive Maintenance Coordinator to oversee maintenance requests, coordinate vendors and technicians and make sure property issues are resolved quickly and efficiently. The ideal candidate has experience in property management, short-term or long-term rentals, facilities coordination or home services, and can manage several maintenance requests at once.

Key responsibilities

• Receive, review, prioritize and track maintenance requests from tenants, guests, property managers and internal teams.
• Coordinate repairs with maintenance technicians, contractors and vendors, and schedule appointments.
• Follow up on open work orders so issues are resolved within expected timelines, and handle urgent and emergency maintenance.
• Communicate clearly with tenants, guests, property managers and vendors throughout the repair process.
• Obtain and compare estimates, escalate higher-cost repairs for approval, and close work only after quality checks.
• Maintain accurate records of work orders, invoices, photos and estimates, and monitor recurring issues for preventative maintenance.
• Coordinate property access, lockbox/entry information and vendor instructions, and update property management systems and internal tracking sheets.

Required profile

• 2+ years of experience in maintenance coordination, property management, facilities management or a related role.
• Strong experience coordinating contractors, handymen, plumbers, electricians, HVAC technicians and other vendors.
• Ability to prioritize multiple work orders by urgency and impact, and to work independently in a remote environment.
• Strong English, written and spoken.
• Preferred: short-term rental, vacation rental or long-term rental experience, and knowledge of common residential maintenance issues (HVAC, plumbing, electrical, appliances, locks).

Required skills

• Proficiency with Google Workspace and property management or work-order software.
• Experience with platforms such as AppFolio, Buildium, Propertyware, Rent Manager, Yardi, Guesty or Hostaway is preferred.
• Excellent communication, follow-up, organizational and time-management skills.