Customer Contact Point
POK PAY · Tirana
Job description
About the role
The Contact Point role at POK PAY is a full‑time, on‑site position based in Tirana. You will be the primary liaison for customers, handling inquiries via phone, email and in‑app support.
Key responsibilities
- Answer and resolve customer calls, emails and in‑app requests.
- Guide users through product features and assist with sales inquiries.
- Log, track and follow up on cases to ensure timely resolution.
- Escalate technical or complex issues to internal teams.
- Collect customer feedback and contribute to process improvements.
Required profile
- Empathetic and professional customer support attitude.
- Strong verbal and written communication skills.
- Organizational and time‑management abilities.
- Collaborative mindset and ability to work with multiple departments.
Required skills
- Proficiency with CRM or ticketing tools to document interactions.
- Comfort using computers, mobile applications and related software.
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Published 11 hours ago
Expires 1 month from now
6 views · 0 interested
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POK PAY
Tirana
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