Spanish and English Customer Support Representative
We Are Fiber · Tirana
Job description
About the role
Join our dynamic team as a bilingual Customer Service Representative, providing support in both Spanish and English. You will interact with customers through phone, email and live chat, ensuring a positive experience.
Key responsibilities
- Deliver exceptional customer service via phone, email and live chat.
- Handle inquiries, resolve issues efficiently and empathetically.
- Manage and update customer accounts and process orders.
- Maintain accurate records of all customer interactions.
Required profile
- Strong verbal and written communication in Spanish and English.
- Problem‑solving mindset with attention to detail.
- Ability to work independently and collaboratively within a team.
- Positive, patient attitude toward customer concerns.
- Willingness to work flexible hours, including occasional beyond‑standard shifts.
Required skills
- Proficiency with CRM systems.
- Competence in standard office software (e.g., email, spreadsheets).
What we offer
- Flexible working arrangements.
- Modern, well‑equipped office environment.
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Published 1 muaj më parë
Expires në 1 ditë
20 views · 0 interested
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We Are Fiber
Tirana