Sales Agent – Fertility Supplements

About the role

Dream Pharma is seeking a full‑time Sales Agent to join its on‑site team in Tirana. You will be the primary point of contact for customers and partners interested in fertility and pregnancy‑support supplements, helping them choose the right products while delivering compassionate, informed service.

Key responsibilities

• Manage inbound sales inquiries and generate new leads.
• Conduct product demonstrations and present detailed supplement information.
• Follow up with prospects, maintain accurate sales records, and meet defined sales targets.
• Coordinate daily with customer‑service and marketing teams to ensure a seamless customer experience.
• Participate in regular training sessions and stay updated on product developments and industry trends.
• Provide ethical, empathetic guidance to customers planning families.

Required profile

• Strong verbal and written communication skills with active listening.
• Demonstrated customer‑service orientation focused on empathy and problem‑solving.
• Proven sales abilities including lead generation, negotiation, closing, and pipeline management.
• Experience in insurance, health, or fertility‑related products is a plus.
• Ability to deliver training sessions and collaborate with cross‑functional teams.
• Comfortable working on‑site in Tirana.
• Basic proficiency with CRM software and MS Office.
• High school diploma required; higher education in business, healthcare, or related field is advantageous.

Required skills

• CRM software
• MS Office