Retail Network Manager (FMCG Food)

About the role

Natural, part of Frugea, is a chain of six stores in Tirana focused on dried fruit, nuts and dates, alongside a wide range of food products. It is looking for an experienced retail food and FMCG manager to lead sales teams and ensure consistent organisation, service quality and work standards across all stores.

Key responsibilities

• Manage staff: organise shifts, assign tasks and support teams in reaching sales targets
• Standardise service: apply a common way of working from customer greeting and product presentation to closing sales and handling complaints
• Follow up: set responsibilities and deadlines, check task completion and track improvement actions
• Performance management: analyse sales by store, average ticket and product performance, proposing concrete actions
• Administrative organisation: control daily documentation, cash procedures, staff attendance and reporting to management
• Stock and display management: follow up deliveries, inventory, shortages, expiry dates, labelling and product presentation
• Environment and hygiene: apply cleanliness and food storage standards and coordinate with the warehouse and administration

Required profile

• Proven experience managing stores and sales teams in the food/FMCG sector
• Experience managing several stores at once is an advantage
• Ability to train, motivate and give clear, constructive feedback
• Good organisation, attention to detail and persistence in following through
• Availability for regular visits to all stores in Tirana

To apply, send your CV by email to the company with the subject "Application - Natural Network Manager".