MTR Insurance Housing Specialist (Remote)

About the role

CS Outsource is seeking an experienced MTR Insurance Housing Specialist to join its fully remote team and support US‑based clients. The role involves managing insurance‑housing cases from initial placement through move‑out, coordinating with policyholders, adjusters, landlords and property owners.

Key responsibilities

• Manage MTR and insurance housing cases from placement through move‑out, handling ALE approvals, extensions and documentation.
• Match displaced policyholders with suitable properties based on needs, location, budget and duration.
• Coordinate with insurance adjusters, landlords and property owners throughout the housing process.
• Negotiate rental terms, extensions and resolve urgent housing situations promptly.
• Maintain accurate case records and follow‑ups using CRM/PMS platforms.

Required profile

• Proven experience in insurance housing, temporary housing, relocation or MTR/property management.
• Hands‑on understanding of Additional Living Expenses (ALE) processes.
• Strong case‑management, negotiation and problem‑solving abilities.
• Excellent written and verbal English communication skills.
• Ability to manage multiple active cases and handle urgent situations calmly.

Required skills

• ReloQuest
• Yardi / Yardi Voyager
• AppFolio
• RealPage
• Rent Manager
• Propertyware
• DoorLoop

What we offer

• Fully remote work aligned with US business hours.
• Opportunity to specialize in MTR and insurance housing.
• Experience with professional property‑management systems.
• Long‑term career growth within an international team.