Mortgage Operations Assistant

About the role

UnrealFi is seeking a Mortgage Operations Assistant to support its loan officers, processors, and transaction coordinators. Working fully remotely, you will ensure that mortgage files move smoothly from application to closing by handling documentation and follow‑up tasks.

Key responsibilities

• Collect, review, and organize borrower documents to keep each file complete and up‑to‑date.
• Request and follow up on verifications of employment and other supporting documents.
• Prepare letters of explanation and coordinate document signatures.
• Track outstanding items, flag missing information or delays, and notify the appropriate team member.
• Prepare and coordinate closing‑stage items and ensure completed files are properly archived.

Required profile

• Excellent written and verbal English communication skills.
• Strong organizational abilities with meticulous attention to detail.
• Tech‑savvy and able to learn new software quickly.
• Proactive mindset, taking initiative to address tasks without prompting.
• Reliable home office setup with stable internet connection.

Required skills

• Familiarity with loan origination systems such as Arive.

What we offer

• Full‑time, 8‑hour days aligned with US Central Time.
• Completely remote work environment.
• Opportunity to grow within a fast‑moving mortgage company focused on efficiency and transparency.