IT Support Specialist / Supervisor (Tirana)

About the role

We are seeking an experienced IT Support Specialist to lead our support operations in Tirana. You will manage user access, handle onboarding and off‑boarding, and ensure smooth daily IT operations for on‑site and remote staff.

Key responsibilities

• Manage users, permissions, and access rights across company applications and systems.
• Coordinate IT‑related employee onboarding and off‑boarding processes.
• Provide technical support to on‑site staff, remote users, and other offices.
• Troubleshoot hardware and software issues, document problems and resolutions, and prioritize cases based on business impact.
• Administer virtual servers and Windows and Linux operating systems.
• Oversee IT equipment for the city office, including purchasing, setup, maintenance, and inventory management.
• Install, configure, maintain, and upgrade computer hardware, components, and software.
• Apply and maintain required software packages and server services across PCs, laptops, and other IT systems.
• Provide administration and support for Google Workspace.
• Support integration, configuration, and continuous improvement of tools such as Monday.com, Freshdesk, Slack, and Make/Integromat.
• Maintain reliable operation of computer systems, network servers, and virtualization environments.
• Collaborate closely with the IT Manager and team to ensure timely resolution of support requests.

Required profile

• At least 3 years of experience in IT Support, Help Desk, or a similar technical support role.
• Upper‑intermediate English proficiency.
• Excellent organizational and time‑management skills with the ability to prioritize tasks.
• Strong service‑oriented mindset and proactive, positive attitude.
• Ability to learn independently and adapt to new technologies.

Required skills

• Google Workspace administration.
• Windows and Linux operating systems.
• Virtual server management and virtualization environments.
• Hardware installation, configuration, and maintenance.
• Network server administration.
• Basic operations of cloud platforms (Azure, AWS, GCP).
• Experience with Monday.com, Freshdesk, Slack, Make/Integromat (or similar automation tools).