Incident Management Specialist

About the role

Flutter is seeking an Incident Management Specialist to join its IT Operation & Control Room Department. You will work in a 24‑hour shift environment, ensuring the continuity of services and rapid response to alerts across infrastructure, network and applications.

Key responsibilities

• Detect, acknowledge and manage alerts, providing 24‑hour shift coverage.
• Perform first‑level monitoring of infrastructure, network and application components.
• Execute operational tasks related to competitions and office automation.
• Support incident resolution and act as the primary interface with technicians, system engineers and network specialists.
• Supervise monitoring events from multiple tools to guarantee component health.
• Document incidents and use company systems promptly and accurately.

Required profile

• 1‑2 years of relevant experience in IT operations or incident management.
• Bachelor’s degree in IT, technical, scientific or a related field.
• Fluent written and spoken Italian with good English comprehension.
• Ability to work flexibly in a dynamic, large‑team environment.

Required skills

• Nagios
• OpManager
• Splunk
• Dynatrace
• Catchpoint
• HP Vertical
• ELK Stack

What we offer

• Permanent contract with competitive benefits.
• Food allowance, pension fund and company‑owned laptop and mobile phone.
• 24 extra‑hours paid leave and preferential treatment on Intesa Sanpaolo products.
• Supplementary private health insurance and access to a company doctor.
• Flutter Sharesave Plan and an inclusive work environment.
• Well‑being programs including online meditation, medical services and counseling.
• Continuous learning opportunities for both soft and hard skills.