Front Desk Customer Service Representative

About the role

The Front Desk Customer Service Representative works at a Tirana Bank branch, handling cash and non‑cash transactions while providing prompt, accurate service to clients. Reporting to the Branch Manager, the role ensures compliance with banking regulations and internal procedures.

Key responsibilities

• Execute cash and non‑cash transactions (deposits, withdrawals, transfers, utility payments, cheque processing, ATM operations, currency exchange) quickly and securely.
• Maintain accurate cash balances and adhere to cash‑limit procedures.
• Register walk‑in customers in the system and complete required documentation.
• Refer clients to appropriate relationship officers based on their needs.
• Meet individual performance targets and service standards set by the bank.

Required profile

• Bachelor’s degree in Economics or a related field.
• Strong communication and negotiation abilities.
• Capability to work under pressure and meet deadlines.

Required skills

• Cash handling and transaction processing.

What we offer

• Opportunity to work in a leading Albanian bank with a wide branch network.
• Professional development within the BALFIN Group ecosystem.