Enablement Manager, Support

About the role

Deel, the all-in-one payroll and HR platform for global teams, is looking for an Enablement Manager, Support. The role equips teams with the knowledge, skills, resources and training they need to succeed, driving adoption of best practices and improving team efficiency. It is a strategic position focused on building and scaling enablement programs that support client-facing teams.

Key responsibilities

• Develop and run enablement programs to drive high performance across supported client-facing teams
• Work with leaders to understand audiences, identify training needs, skill gaps and areas for improvement across global teams
• Create and maintain training programs, resources and documentation for onboarding and continuous learning
• Design and lead e-learning or live training sessions for new hires and track onboarding progress
• Implement and manage support systems, enablement platforms and training tools
• Deliver onboarding and ongoing training for new hires and existing team members
• Define and track program milestones and KPIs with timely reporting
• Support knowledge-sharing platforms so team members can find relevant information easily
• Provide coaching and mentoring on how to use enablement resources to improve performance

Required profile

• 3+ years of experience in enablement, training or a related field
• Minimum two years working in or closely with the relevant role (Sales, Support, Onboarding, Customer Success, Payroll or Product)
• Proven track record of designing and running enablement programs that drive performance
• Experience working with cross-functional teams such as Operations, Product, Sales, Marketing and Customer Success
• Strong project management skills and ability to work autonomously
• Experience in a fast-growing or SaaS environment is a plus

Required skills

• Understanding of adult learning principles and instructional design techniques
• Ability to create compelling training content and present to diverse audiences
• Data-driven approach, analysing performance metrics and adjusting programs accordingly

What we offer

• Salary quoted in USD, with offers adapted to each country's currency
• Stock grant opportunities depending on role, employment status and location
• Additional perks and benefits depending on employment status and country
• Optional flexible working office membership through IWG