Customer Service Advisor – Italian (Tirana)

About the role

We are looking for an Italian‑speaking Customer Service Advisor to join our growing team in Tirana. You will handle inbound customer contacts via phone, chat or email, and occasionally make outbound calls to ensure issues are fully resolved.

Key responsibilities

• Take inbound contacts in Italian and English, addressing queries, complaints and service requests.
• Occasionally place outbound calls to follow up on open cases.
• Document new issues and collaborate with team leaders to improve overall customer experience.
• Maintain a professional demeanor and build positive relationships with every caller.
• Use CRM tools to log interactions and retrieve customer information.

Required profile

• High school diploma (minimum requirement).
• Previous experience in a customer‑facing role or contact centre is preferred.
• Ability to stay focused, organized and handle stressful situations.
• Fast typing speed of at least 30 WPM.
• Team‑player attitude with a willingness to share best practices.

Required skills

• Proficiency with CRM software.

What we offer

• Dynamic, young work environment with a relaxed area and flat hierarchy.
• Opportunities to develop professional skills and advance within a global outsourcing leader.
• Equal‑opportunity employer that values diversity and inclusion.