Customer Experience Host – Premium Automotive

About the role

The Host is the first point of contact for visitors at Porsche Albania’s showroom and service centre. You will create a premium Porsche experience by delivering exceptional hospitality, supporting marketing initiatives, and ensuring a smooth customer journey.

Key responsibilities

• Welcome customers, handle initial inquiries and direct them to sales or service advisors.
• Manage showroom digital media and online presence according to brand standards.
• Support preparation and analysis of Porsche marketing activities, campaigns and events.
• Maintain the display and presentation of the Porsche Lifestyle collection.
• Respond promptly to email and online inquiries, monitor customer satisfaction and record complaints.
• Use the customer loyalty program (C@P) and keep accurate customer and vehicle records.
• Greet customers at the Service Centre, provide information, offer refreshments, and guide them to the Customer Lounge.
• Assist with administrative tasks and support sales and after‑sales teams as needed.
• Attend mandatory Porsche training and comply with legal and integrity guidelines.

Required profile

• Passionate about excellence, innovation and delivering outstanding customer experiences.
• Motivated, talented and able to represent the Porsche brand with professionalism.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Opportunity to work with a prestigious automotive brand.
• Dynamic environment with continuous training and development.
• Engaging role that combines hospitality, marketing support and brand representation.