Travel Agent

About the role

Liberty Travel Albania, a destination management company for inbound and outbound travel, is hiring a full-time, on-site Travel Agent in Tirana. The agent helps clients plan and book flights, hotels, transfers, car rentals, excursions and packaged tours, while supporting sales and working with suppliers to secure competitive offers.

Key responsibilities

• Handle client inquiries and provide destination information
• Prepare tailored travel itineraries and manage reservations and changes
• Ensure accurate documentation for each booking and deliver attentive customer service
• Resolve issues before and during travel and suggest suitable options within clients' budgets
• Support sales initiatives, follow up on leads and collaborate with internal teams and suppliers

Required profile

• Experience managing car rental services, airport transfers and other local ground services for individuals and groups
• Sales skills: upselling travel products, turning inquiries into bookings and meeting revenue targets
• Good knowledge of major destinations, especially Albania, the Balkans and international leisure spots
• Ability to work on-site in Tirana in a fast-paced environment
• Prior experience in a travel agency, tour operator or hospitality role preferred; tourism or hospitality degree an asset

Required skills

• Strong travel reservations and booking skills, including multi-component itineraries
• Proficiency with reservation systems and standard office software; DMC or tour operator tools are an advantage
• Albanian and English, with additional languages a plus