Support Operations Manager

About the role

We are seeking an experienced Support Operations Manager to lead our support queue, uphold service‑level commitments, and manage a distributed team. You will be responsible for ensuring high‑volume, deadline‑critical workflows are completed consistently, even under pressure.

Key responsibilities

• Full management of the Support Operations team, including a team leader and an overseas team.
• Drive operational discipline for high‑volume, deadline‑critical workflows.
• Influence cross‑functional teams to resolve client‑facing blockers and discrepancies.
• Report performance accountability transparently, flag systemic issues, and own outcomes.
• Partner with other departments on shared initiatives, ensuring accuracy and reliability.

Required profile

• Proven hands‑on experience managing teams.
• Track record running commitment‑driven, queue‑based or fast‑paced operations.
• Comfort working with data and numbers for daily decision‑making.
• Experience coaching or developing other managers.
• Strong communication skills to push resolutions across departments.

Required skills

What we offer

• Continuous learning and professional development.
• Exposure to diverse challenges and international clients.
• A competitive salary aligned with market standards.
• A supportive culture that recognises potential and growth.