Reservations Ticketing Agent

About the role

The Reservations Ticketing Agent will work on‑site in Tirana, handling all aspects of travel reservations and ticketing for both individual and group clients. You will be the main point of contact for customers, providing accurate travel information and ensuring smooth processing of bookings across flights, hotels, tours and transportation.

Key responsibilities

• Manage reservations and ticketing operations using the company’s reservation system and GDS platforms.
• Process booking changes, cancellations, and re‑issue tickets while maintaining compliance with company and regulatory standards.
• Coordinate with airline, hotel, car‑rental and tour partners to secure services and resolve issues.
• Maintain detailed records of all transactions and support sales initiatives by promoting travel packages.
• Deliver courteous, professional service to enhance customer satisfaction.

Required profile

• Strong communication and customer‑service abilities in English and Albanian.
• Experience in travel reservations, ticketing or inbound tourism, preferably within a destination‑management context.
• Attention to detail, accuracy in data entry and solid organizational skills.
• Ability to work reliably full‑time on‑site and collaborate within a team.

Required skills

• Proficiency with Global Distribution Systems (GDS) or similar reservation platforms.
• Comfort using general office software for data entry and documentation.