Microsoft Dynamics Functional Consultant

About the role

BIP Consulting is looking for a Microsoft Dynamics Functional Consultant to join its Customer Platforms Team, which helps clients transform their business through business- and data-driven approaches. The consultant takes part in complex digital transformation projects involving the implementation and/or migration of CRM solutions, working within the end-to-end implementation of Microsoft solutions.

Key responsibilities

• Translate business requirements into functional specifications suitable for implementation on the platform.
• Handle configuration, development activities and troubleshooting.
• Work closely with functional teams to implement the required solutions.
• Take part in testing activities.

Required profile

• At least 2 years of experience implementing CRM solutions based on Microsoft Dynamics.
• Solid knowledge of the main Microsoft Dynamics modules, especially Sales, Customer Insights, Customer Service and Contact Center, gained through hands-on implementation in complex environments with large data volumes.
• Technical knowledge of CRM processes from complex projects.
• A plus: Microsoft certifications such as Dynamics 365 Customer Service Functional Consultant Associate, Dynamics 365 Field Service Functional Consultant Associate or Power Platform Functional Consultant Associate.