Customer Service Advisor
DHL Express · Tirana
Job description
About the role
The Customer Service Advisor will act as the primary point of contact for DHL customers in Albania, handling inquiries and providing real‑time shipment tracking updates. This role ensures a high‑quality experience by delivering accurate information and resolving issues promptly.
Key responsibilities
- Communicate with customers via phone, email and chat.
- Register and manage reservations and customer requests accurately.
- Provide precise details on shipments, transit times and service pricing.
- Identify opportunities for additional offers and services during interactions.
- Collaborate with relevant departments to resolve customer issues.
- Adhere to company procedures and uphold professional service standards.
Required profile
- Excellent command of Albanian and English.
- Good computer literacy and ability to use basic software applications.
- Strong communication skills with diverse customers.
- Effective teamwork abilities.
- High accuracy and attention to detail in work.
Required skills
- Basic computer software
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Published 2 weeks ago
Expires 1 month from now
26 views · 0 interested
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DHL Express
Tirana