Workplace Manager, Albania

About the role

Wolt is looking for an experienced Workplace Manager to report to the Global Workplace & Facilities Manager and work out of its Tirana office. The manager shapes the workplace experience and runs operations for offices, employees and guests, combining people, technology and space to create an efficient workplace while optimising resource use.

Key responsibilities

• Act as the main point of contact for landlords, vendors and local stakeholders on all workplaces in the country
• Implement policies, procedures and programs that keep buildings well maintained, with a focus on functionality, comfort, safety, sustainability and efficiency
• Lead workplace programs such as food and beverages, lockers, mail services, space planning, reception experience and workplace technology
• Manage site-specific projects, write playbooks and operational guidelines, and improve the office
• Streamline access to offices and services, automating and innovating where possible
• Promptly respond to employee concerns and needs, covering environmental, health and safety and quality programs, and ensure consistent service from team members and vendors
• Build relationships with business leaders and local teams so workplace strategies support their business functions
• Coordinate activities, finances, vendors and staffing, and own the country facilities operating budget
• Manage vendor relationships, KPIs and contract management
• Liaise with stakeholders during office expansion planning and construction
• Handle space planning, tracking, move coordination and new hire accommodation
• Plan, run and report on onsite events, and coordinate workplace activation, cleaning, room setup and building protocols
• Collaborate with Global Real Estate, Facilities, IT, Safety, Security and Sustainability teams to roll out global policies

Required profile

• Multi-year experience in office, workplace or facilities management in a global organisation, in a fast-paced, high-growth environment
• Strong customer focus and proven vendor management experience
• Event management experience is a bonus
• Ability to take ownership and solve problems independently and proactively
• Excellent written and verbal English, and ability to work autonomously in a fast-moving environment
• Comfortable collaborating remotely with digital tools such as GSuite, Slack and Zoom
• Willingness to take part in First Aider and Fire Warden training