Virtual Assistant - Home Services & Operations Support

About the role

A home services business is looking for a reliable and highly organized Virtual Assistant to provide administrative, scheduling and customer support. The ideal candidate has experience supporting businesses in fields such as HVAC, plumbing, electrical services, landscaping, cleaning, pest control or general home maintenance. The role covers customer inquiries, appointment scheduling, technician coordination, service requests, job tracking and day-to-day administration.

Key responsibilities

• Handle customer inquiries by phone, email and messaging platforms.
• Schedule and coordinate service appointments for technicians and field teams.
• Manage service requests, work orders and job assignments, and follow up on appointments, estimates and completed services.
• Prepare and send service estimates, invoices and payment reminders.
• Maintain customer records and service histories, and monitor job progress.
• Coordinate rescheduling, cancellations and emergency service requests, and assist with vendor and service provider communication.
• Manage administrative documentation, reports and spreadsheets, and support customer satisfaction initiatives.
• Keep calendars organized and help management with daily operational tasks.

Required profile

• Previous experience as a Virtual Assistant, Administrative Assistant or Customer Support Representative.
• Experience with home services, field services or maintenance businesses is preferred; experience with US-based home service companies is a strong advantage.
• Strong organization, multitasking and independent work abilities.

Required skills

• Appointment scheduling and calendar management.
• Excellent written and verbal English.
• Proficiency in Google Workspace and Microsoft Office.
• Preferred: Jobber, Housecall Pro, ServiceTitan, FieldEdge, QuickBooks and experience with field service management software.