Tour Leader - Albania

About the role

Intrepid Travel is looking for Tour Leaders to lead trips in Albania and across Europe. As the face of Intrepid on the road, you will guide travellers through carefully designed itineraries, share local insights and bring destinations to life through authentic experiences. Working independently while supported by the wider team, you balance trip management, customer service, safety and problem-solving. This is a freelance contract position.

Key responsibilities

• Guide travellers through carefully designed itineraries across Albania and Europe
• Share local insights and create authentic experiences
• Manage trips, provide customer service, ensure safety and solve problems so each journey runs smoothly
• Travel to and from the trip starting location, which is included; some trips last up to four weeks

Required profile

• Excellent communication skills in English or Dutch, plus at least one additional local language
• Strong customer service experience and the ability to build rapport with a wide range of travellers
• Travel experience throughout Albania and across Europe, able to share local knowledge
• Experience in customer-facing, tourism, guiding or hospitality environments
• Full right to work across the regions where tours operate
• Availability during peak travel seasons (May to June and September to October); flexibility to travel and be away from home

Required skills

• Basic computer skills, including email, Microsoft Word and Excel

What we offer

• A free Intrepid trip after leading enough trips
• Diverse departures throughout the year, with travel to and from the start point included
• Some meals and all accommodation included
• Learning and development programmes, e-learning and tour leader training
• Career opportunities within travel
• Travel discounts and recognition events
• Opportunity to support Intrepid Foundation projects