Front Office Agent

About the role

Hilton Garden Inn Tirana is hiring a Front Office Agent for a full-time, on-site position at its hotel in Tirana, Albania. The role covers the front desk and reception, with a focus on a welcoming and efficient environment in line with Hilton standards.

Key responsibilities

• Greet guests and manage check-in and check-out procedures
• Handle room assignments and process payments accurately
• Respond to guest inquiries and provide information on hotel services and local attractions
• Manage reservations and address guest concerns promptly and professionally
• Coordinate with housekeeping and other departments to keep operations running smoothly

Required profile

• Prior hotel or hospitality experience is preferred; knowledge of Hilton brand standards is an advantage
• Fluency in English and Albanian; additional languages are a plus
• Ability to work flexible shifts, including evenings, weekends and holidays as needed
• Strong attention to detail, reliability and a professional appearance and demeanor

Required skills

• Check-in and check-out processes, reservation handling and basic cash and billing operations
• Experience with hotel systems and procedures
• Excellent customer service and clear verbal and written communication