Senior Jira Administrator

About the role

Canonical is hiring a Jira Administrator to manage the Atlassian Jira Cloud, covering administration, configuration, automation and integration. The role sits in the Commercial Systems team, which integrates business systems to ensure reliable data flows and automate business processes. It can be held anywhere in EMEA time zones.

Key responsibilities

• Manage Atlassian Jira Cloud at Canonical
• Design, document and implement processes and automation in Jira
• Design, document and implement integrations between Jira and the data warehouse
• Create analytical dashboards so stakeholders can make data-driven decisions
• Create scalable learning resources
• Work with engineering, operations and support teams at a global scale
• Own critical escalations and resolve them in a timely manner

Required profile

• Exceptional academic track record from high school and university
• Experience as a software developer in Python
• Professional written and spoken English
• Excellent interpersonal skills, curiosity, flexibility and accountability
• Ability to collaborate remotely with a diverse team and stay motivated and organised in a fully remote environment
• Willingness to travel internationally twice a year for company events, up to two weeks long

Required skills

• Atlassian Jira and its ecosystem as an administrator
• Understanding of common Jira usage patterns across technical and non-technical departments
• Nice to have: process architecture perspective and complex cross-project automation

What we offer

• Distributed work environment with twice-yearly in-person team sprints
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review, recognition rewards and annual holiday leave
• Maternity and paternity leave, Employee Assistance Program and travel opportunities
• Priority Pass and travel upgrades for long-haul company events