Sales Management Senior Officer - Digital Lending Squad

About the role

Raiffeisen Bank is looking for a Sales Management Senior Officer for its Corporate Digital Lending Squad. You will provide analytical, business-steering and delivery support for digital lending initiatives and products, helping grow, perform and profitably enhance digital lending solutions. As part of the squad, you will support data-driven decisions, customer journey optimisation, backlog prioritisation, digital adoption and process improvement.

Key responsibilities

• Analyse profitability, cost efficiency and KPIs against budget, forecast and historical performance of corporate segments, products and services
• Identify performance trends, deviations and business drivers, and recommend improvements to performance, customer experience and efficiency
• Track digital lending KPIs, support management reporting, and contribute to budget preparation, forecasting and target setting
• Analyse customer behaviour and product usage, and support performance indicators at segment, team and individual level
• Support portfolio growth and profitability initiatives, and act as a business representative in the squad
• Collaborate with Product Owners, Agile Delivery Teams, IT and stakeholders on backlog refinement, sprint planning, testing and implementation; translate business requirements into functional requirements and user stories
• Take part in UAT and validate delivered functionalities, monitor implementation progress and support issue resolution
• Analyse customer journeys for simplification and automation, and support process redesign, turnaround times and service quality monitoring
• Develop and maintain performance dashboards and reports, ensure data quality, and support automation of reporting and business intelligence
• Prepare presentations for committees and senior management, and coordinate with Corporate Business, Risk, Operations, Compliance, Legal, Finance and IT
• Support regulatory and governance requirements, internal policies and cross-functional digital transformation projects

Required profile

• University degree in Economics, Finance, Business Administration, Information Systems or a related field
• At least 5 years of banking experience, preferably in lending, sales management, business analysis, digital banking or product management
• Strong analytical and financial analysis capabilities
• Experience with digital products, lending processes or agile delivery is an advantage
• Very good command of written and spoken English