Operations Associate

About the role

The Operations Associate provides operational support across finance, administration and travel in a UNDP Country Office, ensuring accurate and consistent delivery of operational processes. The role works closely with operations, programme and projects staff, as well as with UN agencies and UNDP headquarters, and follows UNDP rules and regulations.

Key responsibilities

• Ensure operations comply with UN/UNDP rules, regulations and policies, with an emphasis on finance, and contribute to the operations team's workplans
• Support the Finance Unit: payment controls, internet banking, invoicing in Quantum, bank reconciliations, cash management, VAT submissions and finance record filing
• Provide administrative and logistical support: shipments, customs clearance, conference and workshop support, vehicle transport and maintenance, stationery stock and confidential records
• Front desk and mail handling, visitor reception, translation of simple correspondence, switchboard operation and cost recovery billing
• Travel management: authorizations, claims, cost-recovery bills, hotel reservations, visa and permit processing, airport pick-ups and monitoring of the Travel Dashboard
• Support knowledge sharing and training for programme, operations and projects staff

Required profile

• Secondary education; a university degree in Finance, Business or Public Administration is considered but not required
• At least 6 years of relevant finance, administration, travel or logistics experience with secondary education, or 3 years with a bachelor's degree
• Fluency in English and Albanian
• Desirable: experience with international organizations, administrative coordination, financial systems or budgeting and reporting

Required skills

• Computer literacy and office software (MS Word, Excel)
• Desirable: financial systems, ERP platforms or project management tools