Loan Officer - Microfinance

About the role

MiA Finance is a microfinancial institution offering accessible financial services to individuals and small businesses, supporting clients with limited access to traditional banking. It is looking for a full-time, on-site Loan Officer based in Tirana. The role meets prospective and existing clients, understands their financial needs and guides them through the loan application and approval process.

Key responsibilities

• Evaluate applicant information and collect and verify documentation.
• Perform preliminary underwriting assessments and originate loans in line with company policies and regulatory requirements.
• Provide ongoing customer service, explain loan terms and repayment obligations clearly.
• Maintain accurate records in internal systems.
• Work with colleagues in finance, risk and operations to ensure timely decisions and a good client experience.

Required profile

• Experience in loan officer or similar lending roles, with a solid understanding of loan origination processes.
• Foundational knowledge of finance principles and lending products relevant to microfinance.
• Ability to work on-site in Tirana, manage several cases at once and meet deadlines in a fast-paced environment.
• Ethical judgment, adherence to regulatory and company compliance standards, and a commitment to responsible lending.
• Preferred: previous experience in microfinance or retail banking and a post-secondary degree in finance, economics, business or a related field.

Required skills

• Basic underwriting, including assessing creditworthiness and evaluating financial information.
• Strong customer service, clear communication and client relationship management.
• Attention to detail and accuracy in documentation.
• Proficiency with standard office and financial software.