Lead Generation Director

About the role

InfoTelecom, a telecommunications and technology company within Gjonaj Group Holdings, is looking for an experienced Lead Generation Director to lead its customer acquisition efforts across Albania, Kosovo and North Macedonia. The role builds and manages the lead generation function, develops prospecting strategies, identifies new business opportunities and leads a team of Lead Generation Specialists.

Key responsibilities

• Develop and execute the lead generation strategy across regional markets, identify target industries, customer segments and key decision-makers, and build a structured pipeline of qualified prospects.
• Lead, coach and develop the Lead Generation team, and set daily, weekly and monthly performance targets.
• Ensure leads are researched, qualified and transferred to Business Development, defining qualification criteria and SLAs with them.
• Monitor outreach performance, response rates, meeting conversion rates and lead quality.
• Oversee CRM processes and reporting standards, and prepare regular performance and pipeline reports for senior management.
• Collaborate with Marketing and Business Development, represent the company at business events and conferences when required.

Required profile

• Bachelor's degree in Business Administration, Marketing, Management or a related field.
• At least 5 years of experience in lead generation, sales development, business development or a similar commercial role.
• At least 2 years of experience managing teams.
• Strong understanding of B2B prospecting and customer acquisition; experience in telecom, SaaS, fintech, technology or digital services preferred.
• Professional proficiency in Albanian and English; additional languages are an advantage.

Required skills

• CRM platforms, LinkedIn Sales Navigator and outreach tools.
• Familiarity with account-based marketing and multi-channel outreach is preferred.

What we offer

• The chance to lead a strategic and growing business function.
• Exposure to regional markets and international business opportunities.
• Professional development and career growth.
• Competitive compensation and performance-based incentives.