IT Specialist – Managed Services Provider

About the role

We need an IT Specialist who lives to solve problems. You'll support our clients directly, handling tickets and project work across Microsoft 365, Google Workspace, Windows, macOS, and various SaaS applications.

Key responsibilities

• Own the problem from the first client message through to resolution, covering access, email, SaaS integrations, endpoints, and user onboarding/offboarding.
• Administer client tenants in Google Workspace and Microsoft 365, managing identity, groups, licensing, mail routing, shared drives, and security policies.
• Implement and monitor endpoint security, including MFA, patch management, and incident response as the first line of defense.
• Assist with cloud infrastructure management, data backups, and disaster‑recovery planning across client environments.
• Connect client systems using tools like Zapier, n8n, MCPs, and native APIs, and automate repeat tickets.
• Leverage AI daily for research, scripting, drafting, and troubleshooting.
• Document processes and create clear technical guides for clients.

Required profile

• Proven experience supporting multiple client organizations (MSP, IT outsourcing, etc.) and handling the complexity of many simultaneous environments.
• Deep knowledge of access and identity management, MFA, passkeys, shared credentials, and password managers such as 1Password or JumpCloud.
• Hands‑on administration of Google Workspace and Microsoft 365, including permission cleanup, mail flow fixes, and recovery of deleted items.
• Regular use of AI tools in daily work and awareness of their strengths and limitations.
• Clear written communication for non‑technical business owners while troubleshooting.
• Strong security mindset with the ability to enforce best practices without hindering productivity.
• Problem‑solving focus that seeks root causes rather than just symptoms.
• Relevant certifications (e.g., CompTIA A+, MS‑900, SC‑300, Professional Google Workspace Administrator) or equivalent real‑world experience.

Required skills

• Microsoft 365 administration
• Google Workspace administration
• Windows and macOS endpoint support
• SaaS integrations
• Multi‑factor authentication (MFA)
• 1Password or JumpCloud password management
• Zapier, n8n, MCPs, native APIs
• AI tools for scripting and troubleshooting
• Patch management and incident response
• Cloud infrastructure, data backup, disaster recovery