Back Office Support Agent

About the role

VAS GROUP, a leading tourism company in Albania and the Balkans, is expanding its team and seeks a motivated Back Office Support Agent. You will act as the primary point of contact for customers, suppliers and partners, ensuring smooth communication and timely resolution of issues.

Key responsibilities

• Handle customer inquiries, requests and complaints through multiple channels.
• Process orders and requests via the company platform within defined deadlines.
• Maintain accurate records of interactions, transactions, comments and complaints.
• Provide continuous suggestions to improve service efficiency and customer satisfaction.
• Communicate with suppliers, partners and hotels using various communication tools.

Required profile

• Higher education diploma.
• At least 2 years of experience in customer service.
• Preferable experience in tourism or travel agencies.
• Proficiency in English; additional languages are a plus.
• Willingness to work flexible rotating shifts and cover emergency service.

Required skills