ATM Officer

About the role

The ATM Officer will join the E‑Channels Department of Tirana Bank, reporting to the Head of Unit. The role focuses on monitoring, administering and reconciling ATM services while supporting projects related to cards, POS and acquiring services.

Key responsibilities

• Create, modify and maintain ATM profiles in the bank’s systems and upload daily transaction files.
• Prepare daily reports on ATM fund availability and support branches in reconciling ATM discrepancies.
• Investigate ATM transactions reported by customers or other banks and collaborate with fraud, operational risk and security teams.
• Participate in the Cards Agile Squad, preparing test scenarios, validating functionalities and supporting User Acceptance Testing for new payment products.
• Work with processors, partners and suppliers to implement new ATM, POS and card functionalities and monitor acquiring service performance.

Required profile

• Bachelor’s degree in Finance, Economics, Informatics, Business Administration or a related field (Master’s degree is a plus).
• At least 1 year of banking experience, preferably in cards, ATMs, POS or acquiring operations.
• Strong analytical, problem‑solving and communication skills, with the ability to work in a dynamic, project‑oriented environment.
• Very good command of written and spoken English.

Required skills

• Proficiency with Microsoft Office applications.
• Knowledge of electronic payment processes and card services.