Appointment Setter

About the role

Omelink is a global provider of contact center solutions supporting companies in outsourcing mission-critical business processes, covering B2B and B2C inbound and outbound services such as customer service, sales, collections, claims, acquisition and enrollment. It is hiring a full-time, on-site Appointment Setter based in Pristina who contacts prospective and existing clients, qualifies leads and schedules appointments for the sales or account management teams.

Key responsibilities

• Contact prospective and existing clients, qualify leads and schedule appointments for sales or account management.
• Make outbound calls and follow up on inbound inquiries.
• Update appointment calendars and document interactions in the CRM system.
• Collaborate with team members to optimise contact strategies, following scripts and guidelines that match client brand tone.
• Meet productivity and quality targets.
• Answer basic customer questions courteously and professionally, directing complex inquiries to the right teams.

Required profile

• Ability to set and schedule appointments accurately and on time.
• Lead generation skills: identifying prospects, qualifying opportunities and keeping outreach records organised.
• Strong communication, able to follow scripts while adapting to different audiences.
• Customer service skills, with empathy and a positive client experience.
• Comfort in a fast-paced contact center, with attention to detail and reliable time management.
• Previous experience in call centers, sales support or appointment setting is an advantage but not mandatory.
• Willingness to work on-site in Pristina and collaborate with diverse colleagues and client teams.

Required skills

• Basic proficiency with computer systems, CRM tools and office software; quick learning of new platforms.