Customer Service Representative (Greek Speaker)

About the role

The Operations team is looking for a Greek-speaking Customer Service Representative to handle customer inquiries, requests, complaints, orders, returns and exchanges across several communication channels. The position can be full time or part time, and the candidate must be available to work rotating shifts.

Key responsibilities

• Assist customers by phone, email and live chat, responding accurately and within agreed response times.
• Handle requests and complaints according to company policy, and follow up on pending cases until resolved.
• Support customers with order questions, returns and exchanges, and give product and service information and basic technical help.
• Escalate issues needing extra support and document all interactions in the CRM.
• Maintain up-to-date customer records, stay informed on company policies and take part in training.
• Share customer feedback and improvement ideas with management and collaborate with other teams on complex issues.
• Meet or exceed KPIs and protect customer and company data.

Required profile

• High school diploma or equivalent; technical or vocational studies and a bachelor's degree are an advantage.
• Education or experience in customer service, and at least 6 months of relevant professional experience.
• Previous experience in BPO or contact center environments.
• Fluent Greek with excellent grammar, pronunciation, accuracy and typing skills.
• Strong communication, empathy, conflict resolution and organisational skills, and ability to work in a fast-paced environment.

Required skills

• Basic to intermediate Microsoft Office.
• Intermediate knowledge of CRM, chat and ticketing platforms such as Salesforce, Playvox and Hurrier.
• Basic Google Workspace (Drive, Slides, Forms, Docs, Sheets, Calendar).