Tourism Specialist

About the role

We are looking for a Tourism Specialist to act as Technical Director for our licensed Albanian tour operator. The role combines compliance oversight, product development and partnership management to deliver high‑quality travel experiences.

Key responsibilities

• Serve as the company’s Technical Director and ensure compliance with Albanian tourism regulations.
• Review and approve tour products, itineraries and related documentation.
• Build and maintain relationships with hotels, guides, transport companies and local partners.
• Monitor and guarantee service quality across all tours.
• Advise management on tourism strategy, operational improvements and business development.
• Support licensing processes, audits and regulatory documentation when required.
• Contribute to the creation of new tourism products and experiences.

Required profile

• Bachelor’s degree in Tourism, Tourism Management, Hospitality Management or a related field.
• Minimum 2 years of professional experience in a tour operator, DMC, travel agency or similar organization.
• Strong understanding of tour operations, itinerary planning, supplier management and tourism regulations.
• Excellent communication and organizational skills.
• Fluency in English (C1 preferred); additional languages are a strong advantage.
• Eligible to serve as Technical Director for a licensed Albanian tour operator.
• Passion for creating exceptional travel experiences and improving tourism services in Albania.

Required skills

• Experience with online travel agencies (OTAs) such as Viator, GetYourGuide, Expedia and Booking.com.
• Familiarity with CRM systems and booking or tourism management software.
• Ability to work in a fast‑growing startup environment where processes evolve rapidly.