Service Advisor

About the role

Porsche Albania is expanding its service centre in Tirana and seeks a Service Advisor to become the trusted point of contact for customers throughout their vehicle ownership journey. You will act as the bridge between owners and the workshop, ensuring every interaction reflects Porsche’s premium standards.

Key responsibilities

• Deliver an exceptional customer experience across the entire service process.
• Advise clients on maintenance, repair, warranty and service options.
• Coordinate service activities between customers and workshop teams.
• Prepare and explain service estimates, work orders and recommendations.
• Provide proactive updates on vehicle status and delivery timelines.
• Identify customer needs and propose tailored solutions to boost satisfaction and loyalty.

Required profile

• University degree in Mechanical Engineering or a related technical field (preferred).
• Minimum 2 years of experience as an Aftersales Advisor, Service Consultant or similar automotive customer‑facing role.
• Strong knowledge of vehicle maintenance and repair processes.
• Experience in premium automotive, luxury retail, hospitality or high‑level customer service is an advantage.
• Good command of English; German is a plus.

Required skills

• Ability to translate technical information into clear, customer‑oriented advice.
• Excellent communication and relationship‑building capabilities.
• Strong problem‑solving and decision‑making abilities.
• Organizational and multitasking proficiency.
• Digital literacy with confidence in modern automotive systems and technologies.

What we offer

• Opportunity to work with a prestigious global automotive brand.
• Dynamic team environment focused on excellence and innovation.
• Professional development within a growing market.