Senior Customer Success Manager – German Speaking (Remote)

About the role

As a Senior Customer Success Manager for the German‑speaking market, you will be the trusted post‑sales partner for n8n’s most strategic enterprise customers. You will own a small, high‑touch book of business, driving adoption, retention and expansion while translating technical usage into measurable business outcomes.

Key responsibilities

• Own a strategic portfolio of German‑speaking enterprise accounts, guiding onboarding, adoption and renewal.
• Develop and execute account strategies, building relationships across IT, engineering and senior business stakeholders.
• Drive retention and expansion targets through renewals, upsell and cross‑sell in partnership with Account Executives.
• Lead kick‑offs, success planning, health checks, executive syncs and QBRs, using usage data to spot risks and manage escalations.
• Collaborate with Support, Solutions Engineering and Product to resolve technical blockers quickly.
• Provide structured feedback to Product and share insights with the wider CS team.

Required profile

• Native German speaker with fluent business English, based in Europe and willing to travel to customers.
• Proven senior enterprise Customer Success experience managing a small, strategic SaaS book of business.
• Track record of meeting retention and expansion targets, including renewals and growth.
• Strong commercial acumen with the ability to translate product usage into ROI and executive‑ready business cases.
• Experience working with large German‑speaking enterprises (e.g., automotive, manufacturing, retail).

Required skills

• Technical acumen with APIs, integrations, authentication basics and multi‑environment deployments.
• Comfort engaging with IT and engineering stakeholders on technical topics.
• Familiarity with workflow automation or integration platforms (e.g., n8n, iPaaS tools).

What we offer

• Competitive compensation and equity ownership.
• Generous vacation policy (30 days Europe, plus public holidays) and health & wellness benefits.
• Remote‑first work model with regular off‑sites and a supportive, diverse culture.
• Professional development budget of €1K per year for courses, books or events.
• Monthly stipend to support open‑source projects you care about.