Operations Associate

About the role

The Operations Associate provides operational support across finance, administration and travel in a UNDP Country Office, ensuring accurate, consistent delivery of operational processes and services. The post works closely with operations, programme and projects staff, as well as with UN agencies and UNDP headquarters, and follows UNDP rules and regulations.

Key responsibilities

• Ensure operations comply with UN/UNDP rules, regulations and policies, with an emphasis on finance, and prepare inputs for the operations team's workplans
• Provide accounting and administrative support to the Finance Unit: payment controls, internet banking payments, invoicing and recording in Quantum, travel claims and other entitlements, and bank statement submissions for reconciliations
• Manage cash flow for local accounts, VAT submission packages and the filing of finance records
• Organize shipments, customs clearance, conference and workshop logistics, and support UN House management and vehicle transport and maintenance
• Manage office stationery stock, maintain confidential files and follow up on reports and deadlines
• Provide front-desk service, visitor handling, correspondence routing and billing, and operate the telephone switchboard
• Process travel authorizations, claims and cost-recovery bills, arrange hotel stays, visa and permit requests, airport pick-ups and monitor the Travel Dashboard
• Take part in training and contribute to knowledge networks

Required profile

• Secondary education; a university degree in Finance, Business or Public Administration is considered but not required
• At least 6 years of relevant experience with secondary education, or 3 years with a bachelor's degree, in finance, administration, travel or logistics support at national or international level
• Fluency in English and Albanian
• Desired: progressive responsibility in operational areas with international organizations, experience in records management, financial systems or budgeting and reporting, and specialized training in finance, administration, logistics or operations

Required skills

• Computer literacy and use of office software such as MS Word and Excel
• Knowledge of documents and records management, events management and customer service