Operational Specialist - Freight Forwarding

About the role

Airone Log Srl, an international freight forwarding company offering ocean, air, rail and truck shipment services, multimodal transport, customs clearance and warehouse activities, is hiring an Operational Specialist. This is a full-time, on-site position in Durres, Albania, coordinating daily freight operations across transport modes and keeping shipments tracked from pickup to delivery.

Key responsibilities

• Coordinate daily freight operations across different transport modes and organize multimodal shipments.
• Ensure accurate documentation and monitor shipment status from pickup to delivery.
• Liaise with carriers, warehouses and customs agents and resolve operational issues promptly.
• Support logistics planning and maintain up-to-date records in internal systems.
• Collaborate with the sales and customer service teams to give clients timely information and high-quality service.
• Follow company procedures and regulatory requirements and look for ways to improve efficiency.

Required profile

• Ability to work on-site in Durres, Albania, with attention to detail and a focus on service quality.
• Relevant education in logistics, business or a related field, or equivalent practical experience, is an advantage.

Required skills

• Analytical skills for tracking shipments, interpreting logistics data and solving operational problems.
• Communication skills for working with clients, carriers, internal teams and external partners.
• Sales-related skills to support pricing discussions, prepare basic offers and help develop customer relationships.
• Operations management skills to coordinate transport activities and handle documentation accurately and on time.
• Project management skills to plan, prioritize and follow up on multiple shipments and tasks.
• Knowledge of international freight forwarding, customs procedures and warehouse operations is highly beneficial.
• Proficiency with common office software and logistics management systems is preferred.