Operational Excellence Project Manager

About the role

Concentrix is seeking an Operational Excellence Project Manager to join its Performance Excellence organization. The role will drive strategic transformation initiatives across the region, ensuring successful delivery of client transitions and continuous‑improvement projects.

Key responsibilities

• Lead end‑to‑end client transitions, from planning through stabilization and hyper‑care.
• Manage complex regional projects with multiple workstreams, countries and stakeholders.
• Develop and maintain project plans, timelines, risk registers and governance structures.
• Support design and implementation of operational‑excellence methodologies and governance frameworks.
• Drive process‑optimization initiatives that improve efficiency, quality and customer experience.
• Partner with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT and other functional teams.
• Provide project governance, executive visibility and progress reporting to senior leadership.
• Coordinate readiness activities across departments and collaborate with global Concentrix teams.

Required profile

• Proven experience in project or program management, preferably within operational‑excellence or transformation environments.
• Strong stakeholder‑engagement skills with the ability to influence across functions, countries and cultures.
• Excellent analytical and problem‑solving abilities, with a focus on delivering measurable value.
• Ability to manage risks, resolve issues and keep projects on time and within scope.

Required skills