Office Manager

About the role

VAS GROUP, a leading tourism group in Albania and the Balkans, is looking for an Office Manager to support the Vas Tour department. The role involves organizing daily office activities, coordinating staff, and ensuring smooth communication with clients and partners.

Key responsibilities

• Organise and coordinate daily office operations and team activities.
• Set individual objectives for staff, monitor performance and ensure deadlines are met.
• Distribute tasks according to priorities and support the sales process, from offers to closing deals.
• Maintain client and partner relationships, ensuring professional communication.
• Prepare periodic reports on unit performance and propose practical solutions to operational issues.

Required profile

• University degree, preferably in Management, Tourism or related fields.
• Minimum 4 years of experience in the tourism sector, ideally with a tour operator, DMC or travel agency.
• Proven experience in staff coordination and workflow management.
• Strong organizational, time‑management and problem‑solving abilities.
• Excellent command of English.

Required skills

• Proficiency with tourism booking systems or platforms (advantageous).
• Effective communication and collaboration skills.