Italian Speaking Customer Care Specialist

About the role

We are looking for an Italian‑speaking Customer Care Specialist to join our call centre team serving consumer customers of a telecom provider. The position involves handling phone interactions within a campaign that runs daily from 07:00 to 22:00.

Key responsibilities

• Answer inbound calls and make outbound calls to assist telecom customers.
• Provide accurate information, resolve issues, and follow established scripts.
• Maintain high service quality while adhering to shift schedules (4, 6 or 8‑hour blocks).
• Track performance metrics and contribute to campaign goals.

Required profile

• Fluent in Italian with excellent verbal communication skills.
• Available for immediate start and able to work flexible hours, including weekends.
• Customer‑focused attitude and ability to handle high‑volume call environments.

Required skills

What we offer

• Flexible part‑time or full‑time schedules.
• Fixed salary plus monthly bonuses.
• On‑site work at our Shkodër office.
• Immediate hiring and a supportive team environment.