Incident Management Specialist

About the role

Flutter is seeking an Incident Management Specialist to join its IT Operation & Control Room Department. You will be responsible for detecting, taking charge of, and managing alerts while ensuring 24‑hour shift coverage to maintain service continuity.

Key responsibilities

• Monitor infrastructure, network and application components, extract and analyse data for timely interventions.
• Perform first‑level operational activities, including competition and office‑automation tasks.
• Support incident resolution, identify massive problems and act as the interface with technicians, systems engineers and network specialists.
• Supervise monitoring events across various tools, guarantee correct functioning of all components and address issues promptly.
• Utilise company systems efficiently and adhere to shift‑based work schedules (5 days/week rotation).

Required profile

• 1‑2 years of relevant experience in IT operations or incident management.
• Bachelor’s degree in IT, technical, scientific or a related field.
• Good knowledge of monitoring processes and related tools.
• Fluent in Italian (written & spoken) and solid English proficiency.
• Ability to work flexibly in a dynamic, large‑team environment.

Required skills

• Nagios
• OpManager
• Splunk
• Dynatrace
• Catchpoint
• HP Vertical
• ELK Stack

What we offer

• Permanent contract
• Food allowance and pension fund
• Company‑provided laptop and business mobile phone
• 24 extra hours paid leave
• Preferential banking products from Intesa Sanpaolo
• Supplementary private health insurance and doctor consultations
• Flutter Sharesave Plan
• Inclusive work environment with diversity & inclusion initiatives
• Psychological well‑being programs and continuous learning opportunities