Hotel Operations Manager

About the role

Zoe Hora, an art boutique hotel in the historic village of Dhërmi, Albania, is looking for an experienced Hotel Operations Manager for a full-time position based in Tirana, with seasonal on-site engagement in Dhërmi. The role covers daily hotel operations, department coordination, staff management and high service standards.

Key responsibilities

• Oversee daily hotel operations and coordinate departments
• Manage staff and support staff development
• Monitor operational performance and implement procedures
• Manage budgets and costs, and resolve operational challenges
• Ensure high service standards and guest satisfaction

Required profile

• Minimum 5 years of experience in operations management, preferably in luxury or boutique hospitality
• Degree in Hospitality Management, Business Administration or a related field preferred
• Flexibility to travel and work on-site in Dhërmi during the season

Required skills

• Experience in hotel operations, budgeting, cost control and performance monitoring
• Proficiency in English and Albanian
• Good knowledge of MS Office

What we offer

• Competitive salary based on experience
• Professional and collaborative work environment
• Career growth and development opportunities
• Involvement in operational and strategic decision-making