Front Desk Customer Service (6‑month temporary contract)

About the role

The Front Desk Customer Service professional will serve bank clients at the Elbasan branch, handling cash and non‑cash transactions while ensuring compliance with bank procedures and regulatory directives. This is a six‑month fixed‑term position reporting directly to the Branch Manager.

Key responsibilities

• Execute cash and non‑cash transactions rapidly, accurately and securely, including deposits, withdrawals, transfers, utility payments, third‑party payments, cash exchange, cheque processing and ATM operations.
• Maintain cash limits and perform daily cash counts, checks and balances in line with bank policies.
• Register walking customers in the system, complete related forms and refer clients to appropriate relationship officers.
• Ensure service standards are met, serving clients promptly and achieving individual targets.

Required profile

• Bachelor’s degree in Economics or a related field.
• Very good communication, negotiation and presentation skills.
• Ability to work under pressure and meet deadlines.
• Proficient written and spoken English.
• Strong knowledge of Microsoft Office applications.