Customer Support Specialist – EMEA

About the role

Mize is looking for a Customer Support Specialist to join its global tech‑support team serving the EMEA region. You will work closely with operations and R&D to maintain the flagship product, troubleshoot complex issues, and ensure seamless service for travel‑industry clients.

Key responsibilities

• Perform in‑depth troubleshooting, including database analysis, reading system logs, and debugging product code.
• Maintain a low rate of non‑bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the whole Support team.
• Manage assigned cases to meet SLA targets while providing continuous updates to stakeholders.
• Collaborate with business teams across the company for ongoing support.

Required profile

• Minimum 2 years of experience in a customer support role within a software or technical environment.
• Strong written and verbal English communication skills.
• Creative problem‑solving ability and capacity to work under tight deadlines.
• Self‑motivated, able to multitask and prioritize independently.

Required skills

• SQL
• Zendesk (experience preferred)
• System log analysis