Customer Service Specialist (Remote)

About the role

We are looking for a proactive Customer Service Specialist to join LIVYO’s remote team. You will handle a high volume of tenant enquiries for residential rentals across Italy, responding quickly and guiding prospects through the booking process.

Key responsibilities

• Respond to leads via WhatsApp, Idealista, Immobiliare.it and phone.
• Qualify prospects on budget, dates, occupancy, employment and required documents.
• Schedule and follow up on property viewings.
• Maintain and update the CRM with accurate lead information.
• Filter out unqualified applicants and focus on high‑potential leads.
• Leverage AI tools to increase efficiency and speed of response.

Required profile

• Native‑level Italian (tested during interview).
• Fluent English (tested during interview).
• Strong communication and sales orientation.
• Ability to respond rapidly to incoming enquiries.
• Comfortable using AI‑assisted workflows.
• Own computer and reliable internet connection.

Required skills

• CRM software.
• AI tools.

What we offer

• Monthly compensation between €600 and €950.
• Additional €50 for each closed deal.
• Contractor position with monthly invoicing; bank fees covered.
• Fully remote work from Albania or any location with stable internet.