Albania Branch Manager

About the role

We are looking for a Branch Manager who will be responsible for managing our operations in Albania, leading our team, and representing our company in relations with local stakeholders.

Key responsibilities

• Manage day‑to‑day activities of the branch and operations in Albania end‑to‑end.
• Ensure compliance with company procedures, service standards and legal/regulatory requirements.
• Lead the branch team – allocate tasks, manage performance, develop employees and motivate staff.
• Monitor operational KPIs, service quality and implement improvement actions.
• Oversee efficient and accurate handling of application processes.
• Monitor customer satisfaction, manage complaints and feedback.
• Develop and maintain relationships with embassies, consulates, government authorities, business partners and other external stakeholders.
• Represent the company in meetings, discussions and official engagements when required.
• Contribute to service development and identify new business opportunities.
• Monitor branch budget, costs and resource utilisation to improve efficiency.
• Identify operational risks and ensure preventive actions are taken.
• Ensure compliance with security, data privacy and personal data protection standards.
• Provide regular reports to central management on results, performance, risks and business needs.

Required profile

• Native‑level proficiency in Albanian and legal eligibility to work in Albania.
• Bachelor’s degree in a relevant field.
• Advanced proficiency in German and English.
• Management experience in services, operations, customer experience, travel, visa services or a similar sector.
• Strong experience in team and operations management.
• Proven ability to manage customer and external stakeholder relationships.
• Excellent problem‑solving, decision‑making and crisis management skills.
• Results‑oriented with a strong focus on service quality.
• Analytical mindset with ability to monitor financial and operational performance indicators.
• Strong communication, representation and negotiation skills.
• Turkish language skills are preferred.

Required skills

• Proficiency in MS Office applications.