Administrative Assistant - Fintech & Hostaway

About the role

A detail-oriented and proactive Administrative Assistant is sought, with experience in fintech operations or short-term rental property management, particularly using Hostaway. The role provides administrative support, manages operational tasks, keeps accurate records and helps with daily business activities. Experience in payment processing, financial administration, property management systems or hospitality operations is highly valued.

Key responsibilities

• Provide administrative and operational support to management and team members.
• Manage emails, calendars, appointments and business correspondence.
• Maintain accurate records, databases, spreadsheets and documentation.
• Assist with data entry, reporting and document preparation.
• Coordinate meetings, schedules and administrative activities.
• Manage payment records, invoices, transactions and financial documentation where applicable; support payment processing, reconciliation and transaction tracking in fintech environments.
• Assist with customer inquiries, account updates and operational documentation.
• Manage property reservations, bookings and guest details using Hostaway, including monitoring calendars, modifications, cancellations and guest information.
• Support guest communication, check-in coordination and follow-ups, and coordinate with housekeeping, maintenance and property management teams.
• Maintain organized workflows and ensure timely completion of administrative tasks.

Required profile

• Previous experience as an Administrative Assistant, Operations Assistant or Virtual Assistant.
• Strong organizational and multitasking abilities, attention to detail and ability to meet deadlines.
• Excellent written and verbal English.
• Ability to handle confidential information and adapt to changing priorities.

Required skills

• Proficiency in Google Workspace and Microsoft Office.
• Data entry, documentation and spreadsheet management.
• Familiarity with administrative workflows and business operations.
• Preferred: experience in fintech, payment processing or financial administration; hands-on Hostaway PMS experience; short-term rental operations; familiarity with Airbnb, Vrbo, Booking.com and reservation management; CRM systems; experience supporting US-based clients or international businesses.